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Chumba Casino Redeem Issues?

Chumba Casino
Chumba Casino

Chumba Casino

Rated 90 of 100%

welcome bonus

2,000,000 Gold Coins + 2 Sweeps Coins

  • Great Welcome Offer
  • Established Sweeps Casino
  • Variety of Games

Chumba Casino is one the best sweepstake casinos when it comes to prize redemption. Sometimes players may come across some issues when it comes to withdrawing their winnings, without the need for customer support. In this article we will show you all of the Chumba Casino redemption issues that you may face as a player, and how to hopefully resolve them.

Common Chumba Casino Redeem Issues

1) Not Able To Redeem Coins

After you receive your Chumba Casino bonus, you will notice that on your Chumba account, you will have sweeps coins and gold coins. The gold coins are always purely virtual and cannot be redeemed for cash prizes.

However, sweeps coins, will allow you to redeem prizes on the Chumba Casino site.

2) Account Verification

When it comes to redeeming cash prizes, you will need to get your account verified before you can withdraw your winnings. Simply head over to your account section on the Chumba Casino website to fully verify your account and make use of cash prizes.

You need to make sure that you have uploaded the correct identification and the correct processes, as you need to validate your identity before you can withdraw. Once you are fully verified you will get a notification directly from Chumba Casino, notifying you that you have completed the process.

3) Long Processing Times

Sometimes once you have done a withdrawal process it can take a bit longer than usual. Sometimes the site might be experiencing more requests than usual, you just need to be patient and continue waiting.

Normally it takes about 5-10 days for your withdrawal request to be completed. However, if you have the Chumba Casino prepaid card then it is normally instant, you can keep up to date with the status on your account details.

If you are past the time frame, then don’t hesitate to contact the accounts support team and they will happily assist you when it comes to withdrawing sweeps coins, and any other Chumba Casino redeem issues you may come across.

4) Payment Method

Sometimes you may get Chumba Casino redemption issues when it comes to redeeming to a specific method.

One Major requirement is that the payout method you decide must have been used before making a purchase.

However, if you want to use a different method, simply purchase with the new payment method, and then you should be good to go.


Having Chumba Casino Redeem issues can be stressful at times, but most of these can be sorted quite easily. If issues are still occurring you can contact Chumba Casino when needed.


Head of content

Jamie is the man in the know when it comes to Social and Sweepstakes Casinos.